During our normal hours, in an emergency, always call to let us know you are on your way so the duty vet can be contacted if off site to come back asap
Normal hours are 9am to 6pm Mon-Fri and 9am to 12 noon saturday
Between 8 and 9am (and 6 to 6.30pm weekdays) follow instructions on the ansaphone to speak to the duty nurse.
Outside of normal hours:
Our Emergency Out of Hours Arrangements have changed
Just like us, our pets can suffer from illness or injury at unpredictable times which will require emergency or out of hours care. During these anxious moments, pet owners need a highly skilled veterinary team and state of the art facilities.
We decided to move our out of hours cover to a new project with Arun Veterinary Group in Storrington.
If you have an emergency out of hours then please call our main line 01243 779111 where the ansaphone will direct you to our triage nurse, of to Arun Vets direct.
If you need a home visit out of hours, and especially if sadly the time has come to say goodbye to your pet then we also recommend the Vets2Home team – details are on their website www.peacefulpetgoodbyes.uk
- Always phone first to let us or the emergency clinic know you are coming
- Give a brief description of the problem so they can prepare for your arrival
- Do not hesitate to contact us or the emergency clinic if you are in any way worried, we are always here to help you and your pet.
Like many small practices, since the application of certain legislative changes to the Veterinary Profession, we have had to make a pragmatic decision regarding out of hours emergency cover. Reality is that legislation now means that unless you have 8 Vets in a rota, you cannot practically provide your own out of hours service.
Being as we intend to remain a small clinic offering a personal, approachable service we fall into the category of need to outsource to a nearby service provider
In deciding who to use, we looked at the options available, and decided South Downs Emergency Vets best suited what we would want if we were clients. On site Vets and nurses, specialising in emergency care, there when you need them, in a friendly and well set up hospital.
Clients who have used dedicated out of hours providers generally praise the set up. Likening it to a perfect A&E – there when you need it, easy to get too and with staff ready and awake, you don’t need to call them out to see them.
When registering with us we will inform you of this emergency care structure, and you should ensure that you can access this service if needed.